Department of Communication

Understanding Conflict as a Process

Source: Prior Conditions
Occur when you become aware that there are differences between you and the other.

Beginning: Frustration Awareness
One of the problems you identified earlier begins to flare up.

Middle: Active Conflict
Here a conflict becomes an active style.

End: Resolution
Occurs when you begin to manage the conflict.

Aftermath: Follow Up
Dealing with feelings about conflict and checking solution.

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